Wheely great service from City Jogger
You may have read my previous post singing the praises of how I loved N’s city jogger mini.
We’ve since had a problem – the front wheel would keep slipping down out of the swivel position and into wheel lock. Â To me, it would make more sense to have the lock position at the top as how many people realistically want their wheel locked in position? Â It would flick down, and I’d find we could still steer left (just about), but couldn’t go right at all. Â Grrr.
After not getting round to contacting them for about a week and moaning all the time I used the buggy, I contacted City Jogger via contact on their website. Â I got a reply the next morning saying where to find the serial number and manufacture date they needed to send me another wheel out free (I think they were shocked when I said I’d be duct-taping the switch into position in the meantime!), I sent that over the same day, and 2 days after my first email, I had a new wheel couriered to me.
Brilliant service. Â Exactly what I’d like from all companies when there’s an issue. Â And now I’m happy and telling all and sundry about how brilliant the buggies are again and how great the service is.